opendesk

opendesk is an open-source helpdesk that brings support email, live chat, a public help centre and a team's own mailboxes into one shared inbox. Conversations can be assigned, discussed internally and answered from your own address, with presence showing who is viewing or replying. Its AI assistant, Ollie, drafts replies in any language, summarises and triages tickets, and answers live chats from published help articles, asking for approval before taking actions such as cancelling an order. Automations, SLA timers, CSAT reports, a REST API, webhooks and desktop and iPhone apps are included on every plan. It suits support teams and solo founders. The Apache-2.0 code can be self-hosted for free with your own AI key or a local model, or used on opendesk Cloud, which is free for one person and one mailbox.